FAQ - Old

What is your return policy?

You can find information about our return policy right here.

 

What type of payment do you accept?

We accept Visa, MasterCard, American Express and PayPal.

 

What shipping methods do you offer?

Currently all orders are shipped by the UPS & United States Postal Service.

We do not ship to UK or EU.

 

How long will it take to receive my order?

It usually takes between 7-10 business days for your shipment to arrive. All international orders are shipped via USPS Priority Mail. On international orders, please allow for 2-4 weeks before delivery of all parcels. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.

 

 

Do you ship internationally?

Yes! However, we currently do not ship to UK or EU. Please note: international shipments may incur additional customs fees (not included in our freight quotes). These fees vary based on destination and are solely the responsibility of the customer.

 

I haven't received my order! Who can I contact?

Please email customerservice@vitaminstringquartet.com, or call 800-373-8073. We're open Monday through Friday, 9:30 AM to 5 PM (PST).

 

I received the wrong CD, or I received a duplicate order! What now?

Oops! We're sorry! Please direct all questions or concerns to customerservice@vitaminstringquartet.com, or 800-373-8073. Please have your order number handy (found in your order confirmation email)!

 

My question was not answered here. Who can I contact?

Please email customerservice@vitaminstringquartet.com, or call 800-373-8073. We're open Monday through Friday, 9:30 AM to 5 PM (PST).